Privacy Policy

Effective September 29, 2026 · Last updated September 29, 2026

1. Who we are

Fog City Junk Removal (“Fog City,” “we,” or “us”) provides junk removal services in San Francisco. This Privacy Policy describes how we handle personal information when you visit our website, contact us, request a quote, schedule service, pay an invoice, or communicate with us by phone, email, or text.

Fog City Junk Removal
1303 Palou Ave., San Francisco, CA 94124
628-888-6588
[email protected]

2. Information we collect

Contact and service information: name, phone number, email, pickup address, preferred times, property and access details, photos of items, messages, quotes, appointments, service history, and invoices that you provide or that we create to serve you.

Payment information: payment status and transaction details. Payment card data may be collected and processed directly by our payment provider rather than stored by us.

Website information: device and browser details, IP address, pages viewed, approximate location derived from IP, and cookies or similar technologies, if used by our website or its providers.

Communications preferences: records of your text or email consent, opt-outs, and support requests.

3. How we use information

We use information to answer inquiries, prepare quotes, schedule and perform pickups, coordinate crews and disposal, send confirmations and updates, process payments, provide support, keep business records, improve our website and services, protect against fraud and misuse, and meet legal obligations. We use contact details for promotional messages only where permitted and, for marketing texts, with separate consent.

4. Text messages and opt-out

If you opt in to Fog City Junk Removal texts or start a text conversation, you may receive replies and service messages about quotes, appointments, arrival windows, changes, invoices, payment links, and support. If you separately consent to marketing texts, you may receive promotions. Message frequency varies with your activity and appointments; we do not promise a fixed number of texts. Message and data rates may apply. Text delivery is subject to your carrier and device.

Reply STOP to any of our texts to opt out. Reply HELP for assistance. You may also call 628-888-6588 or email [email protected]. An opt-out confirmation text may follow STOP. You can still contact us by phone or email. Consent to texts is not a condition of purchasing our services.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. We may share those details with messaging providers solely to deliver messages on our behalf.

5. When we disclose information

We may give information needed to provide service to our workers and service partners, and to providers that help with scheduling and customer management (including Jobber), text and email delivery, website hosting, payments, analytics, and disposal coordination. They may use the information to provide services to us under their applicable agreements. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell customer lists. If our website uses advertising or analytics technologies that qualify as a “sale” or “sharing” under applicable California law, we will provide the required notice and choices before using them in that manner.

6. Cookies, retention, and security

Our website and service providers may use essential cookies and similar technologies to operate the site and understand its use. You can control cookies through your browser settings; some features may not work as expected if disabled. We keep information as long as reasonably needed to provide service, maintain records, resolve disputes, and meet legal obligations, then delete or de-identify it when practical.

We use reasonable administrative, technical, and physical safeguards, including access limited to people who need the information and service providers with security controls. No internet transmission or storage system is completely secure.

7. Your choices and requests

You can ask to access, correct, update, or delete your information, or change communication preferences, by emailing [email protected] or calling 628-888-6588. We may need to verify your identity and may retain information when required or permitted by law. California residents may have additional privacy rights if applicable law covers our business. We will respond to qualifying requests as required by applicable law.

8. Children and policy updates

Our services and website are intended for adults arranging property removal. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us. We may update this policy and will post the revised date here. Material changes will be communicated when required by law.